Privacy & Cookie Policy

The site is operated by Chao Mobile.

For questions, requests or enquiries about privacy and personal information you can contact us:

Using the site may involve collecting both information you give us yourself and technical information collected automatically.

Personal information is generally given on the site voluntarily.

That said, some details are needed before we can provide a particular service.

For example, without contact details we cannot get back to someone who contacted us, and without the details an order and delivery require we cannot complete the order.

In lab services, certain operations - including backing up information - may require technical access to the device, depending on the fault and the service requested.

There is no obligation to give information that the requested service does not require.

Giving information in order to receive marketing material and updates, if that option is offered on the site, is subject to your consent and to the law.

We may use the information collected for one or more of the following purposes:

• Processing, managing and fulfilling orders
• Arranging and delivering shipments
• Issuing documents related to the transaction
• Providing customer service
• Handling enquiries to the repair lab
• Carrying out repairs and lab services
• Backing up information from a device, where this is possible and the service requires it
• Making recommendations or helping you choose a product
• Getting back to you after you contact us
• Managing payments and transactions
• Preventing fraud and misuse of the site
• Running and securing the site properly
• Finding and fixing faults
• Improving the user experience
• Analysing how the site is used and improving our services and products
• Measuring performance and marketing activity
• Tailoring advertising and marketing, subject to the law and to your own settings
• Managing and analysing business activity
• Handling disputes, enquiries or legal proceedings
• Meeting the obligations the law places on the business

We do not sell or rent users' personal information to third parties for trading in data.

Payments on the site are made through the iCount system and the relevant processing and credit providers operating through it.

Chao Mobile does not store the full card number or the card security code in its systems.

Payment details are entered and the transaction is processed through the relevant payment and processing systems and in accordance with their own security mechanisms.

The iCount system is also used to issue the accounting documents and receipts relating to transactions made on the site.

In order to carry out the transaction and issue the required documents, details needed for the transaction may be passed to the iCount system and to the payment providers - such as the customer's name, contact details, the transaction amount, the order details and any further information needed for the payment and for issuing the document.

Chao Mobile may pass information to external suppliers, or allow them access to it, where this is needed in order to run the site, provide the service or fulfil the purposes of this policy.

These parties may include:

• The iCount system and payment and card-processing providers
• Credit card companies and financial bodies relevant to the transaction
• Shipping and courier companies
• Hosting and computing infrastructure providers
• Providers of the site and data management systems
• Google services and tools
• Meta services and tools
• Analytics, advertising and performance measurement providers
• Information security and technical support providers
• Professional advisers, accountants and lawyers, where required
• Authorities and competent bodies, where disclosure is required by law

The courier company may change from time to time according to the needs of the business.

Some service providers may process or store information outside Israel, in line with their own infrastructure and policies and subject to the applicable law.

The business passes information to third parties only to the extent reasonably needed for the service they provide.

The site may include links that let you contact Chao Mobile on WhatsApp or by telephone.

When you use WhatsApp, both the service and the information passed through it are also subject to the terms and the privacy policies of WhatsApp and of Meta.

The business does not control how these third-party services process information on their own platforms.

The site uses, or may use, cookies and similar technologies.

Cookies are small files or identifiers used, among other things, to run the site properly, to remember preferences, for security, and to measure use, analyse performance and support advertising.

The site may use several kinds of cookie:

You can manage or block cookies through your browser's settings, and through any consent controls shown on the site.

Blocking certain cookies may mean that some services or features on the site do not work fully.

If a control that lets you choose between kinds of cookie is switched on, you will be able to change your choice through it.

As at the date of this policy, the business does not routinely send marketing messages to people merely because they used the site.

You can join the marketing mailing list through the sign-up form at the bottom of the site or by ticking the consent box on the checkout page. The box is never ticked in advance, and leaving it empty does not stop you completing an order or receiving a service.

Where consent is required to receive marketing content, joining is subject to your consent.

When consent is given we keep the wording of the consent as it was shown to you, the version of the privacy policy in force at the time, the time of the consent, the IP address and the type of browser, so that it can be shown that the consent was given.

You can ask to be removed from the mailing list at any time and at no cost, on the “Unsubscribe from the mailing list” page linked at the bottom of every page of the site, or by contacting us. The removal request is recorded as well.

Anyone who has received marketing content from us may ask to stop receiving it, using the unsubscribe options shown in the message or by contacting us.

Unsubscribing from marketing mail does not stop us sending the operational messages an order, a service, a repair, a payment or an enquiry you started requires.

We keep personal information for as long as is reasonably needed for the purposes it was collected for, and in line with Chao Mobile's business and legal needs.

How long that is varies with the kind of information and what it is used for.

Information may be kept, among other reasons, in order to:

• Complete orders and provide service
• Handle warranty or service enquiries
• Carry out and handle lab and repair services
• Handle a backup made as part of a lab service, where required
• Keep accounting records
• Maintain business records
• Prevent fraud
• Handle disputes
• Protect legal rights
• Comply with the law

Information exposed or backed up during a repair or lab service is handled only to the extent providing that service requires, according to the technical circumstances of the device and to this policy.

When information is no longer needed we may delete it, make it anonymous, or keep it where there is a justification or a legal duty to do so.

Chao Mobile takes reasonable and accepted technical and organisational measures to protect the information in its control against unauthorised access, misuse, loss, alteration or unauthorised disclosure.

When handling devices in the lab, the business works to keep access to personal information the requested service does not require to a minimum.

That said, no computer system, website, electronic device or transfer of information over the internet can guarantee absolute security.

The business therefore cannot undertake that its systems, or information on a device handed in for repair, will be entirely immune to failure, loss, exposure or unauthorised access.

You may contact Chao Mobile about personal information held about you and ask to exercise the rights the Protection of Privacy Law and the applicable law give you.

Depending on the circumstances and on the law, such requests may include:

• A request to see your personal information
• A request to correct information that is inaccurate, incomplete, unclear or out of date
• A request to delete information, where the law gives a right to that
• A request to stop receiving marketing mail

To handle a request we may ask for reasonable details in order to verify who is asking and to protect their privacy.

You can write to us at:

The site is intended for the general public and is not knowingly designed to collect personal information from children who may not, by law, carry out legal acts or make purchases on their own.

Where that is the case, the site should be used and a purchase made through a parent, a guardian or another person authorised by law.

The site may include links to third-party websites, social networks and services.

Using external services is subject to those third parties' privacy policies and terms of use, and the business is not responsible for their privacy policies or for how they handle information.

Chao Mobile may update this privacy policy from time to time, among other reasons because of changes to the site, to the services, to the technologies in use or to the law.

The updated version is published on the site, and the date it was last updated appears at the top of the document.

For a substantive change, the business may show a notice on the site or give notice another way, according to the circumstances and to the law.

For any question, request or enquiry about privacy, cookies or personal information you can contact Chao Mobile: