Business details
- Business name: Chao Mobile
- Address: Dizengoff Center, Building B, Floor 1, 50 Dizengoff St, Tel Aviv-Yafo
General
The site is used, among other things, to present and sell smartphones, mobile accessories, electronics and related products, and to present repair and lab services.
Chao Mobile may update the range of products and services, the prices, the deals, the descriptions, availability and the content on the site from time to time.
Nothing in these terms detracts from the rights the law gives the consumer.
Where these terms conflict with a provision of law that cannot be contracted out of, the law prevails.
Eligibility to buy
Purchases on the site are for those entitled by law to enter into a binding legal act.
A minor, or anyone not entitled to enter into a legal act on their own, must obtain the consent of a parent, a guardian or someone authorised to act on their behalf before making a purchase.
When ordering you must give details that are correct, complete and up to date.
Giving incorrect details may prevent the order being completed or delivered.
The products on the site
Chao Mobile sells new products only.
The site may sell both officially imported products and parallel imports.
The type of import and who provides the product's warranty are shown to the customer according to the product and the information relevant to the transaction.
The product warranty is given on the terms shown for that product and in accordance with the law.
The images on the site are illustrative. The business makes every effort to show products accurately, but there may be immaterial differences in shade, packaging, presentation or other details, among other reasons because of the screen you are using, manufacturer changes or model and packaging updates.
The product details, the model, the capacity, the color, the type of import and any other attribute chosen or shown for the product at the time of the order are what governs the transaction.
Prices and stock
Prices and stock on the site may change from time to time.
Products are offered for sale subject to availability.
Chao Mobile makes every effort to ensure the prices, specifications and information on the site are correct and up to date. Even so, typing errors, technical errors, price errors or errors in a product description can occur.
Where there is a clear and material error in the price, the specification or the product details, the business may decline to confirm the order or may cancel it, subject to the law.
If payment has already been taken for an order cancelled in this way, it is returned to the customer in accordance with the law.
Placing an order
To place an order the customer is asked for the details the purchase and the delivery require.
Submitting the order on the site is not in itself final confirmation that the order has been accepted.
The order is treated as confirmed once payment is complete and an order confirmation has been received from Chao Mobile, subject to the product being available and the order details being correct.
The business may contact the customer to verify details or to complete information the order requires.
Payment
Payment on the site is made through the iCount system and the card-processing systems operating through it.
Chao Mobile does not store the full card number or the card security code in its systems.
The order depends on the payment being approved by the relevant parties.
If the transaction is not approved by the card company or the payment provider, the order is not completed.
A receipt or the appropriate accounting document is issued through iCount, according to the details of the transaction and to the law.
Cancellation of an order by Chao Mobile
The business may decline to confirm an order, or cancel it, in justified cases, including:
- The product is out of stock
- The payment was not approved
- Details given were wrong or incomplete and prevent the transaction
- There is a clear and material error in the price or the product details
- There is a reasonable suspicion of fraud or of unauthorised use of a payment method
- There is a legal or technical obstacle to the transaction
Where payment was taken for an order the business cancelled and did not supply, it is refunded in accordance with the law.
Shipping and delivery
Products are delivered in accordance with the shipping and delivery policy published on the site, which is an integral part of the terms of purchase.
Delivery times, shipping costs, delivery areas and collection options are set out in the shipping policy and during checkout, as relevant.
Where these terms conflict with the shipping policy on a matter of shipping or delivery, the specific provision of the shipping policy applies, subject to the law.
Cancelling a purchase
A transaction made on the site is generally a distance sale, and the right to cancel it follows the Consumer Protection Law and the applicable law.
Subject to the law, a purchase may be cancelled within the cancellation period the law prescribes - including up to 14 days from receiving the product or from receiving the document containing the transaction details, whichever is later.
Consumers entitled by law to an extended cancellation period - including, in the appropriate cases, a person with a disability, a senior citizen or a new immigrant - have the extended cancellation rights the law prescribes, where its conditions are met.
Cancellation fees
Where the law permits a cancellation fee, Chao Mobile may charge the maximum fee the law allows.
As at the date these terms were updated, the permitted cancellation fee in the relevant cases is up to 5% of the transaction price or ₪100, whichever is lower.
No cancellation fee is charged where the law does not allow it, including where the cancellation is because of a defect in the product, a mismatch between the product and the details given to the customer, late delivery, or another breach for which the law gives the consumer a right to cancel without a fee.
In every case the law as in force at the time of the cancellation applies.
The condition of a returned product
Where a cancellation does not arise from a defect, a mismatch or a breach by Chao Mobile, the product must be returned to the business.
We recommend returning the product complete, with the accessories and items supplied with it and in its original packaging where possible.
Opening the packaging or using the product does not in itself remove the cancellation rights the law gives the consumer.
That said, where the product's condition has significantly deteriorated as a result of use after it was received, the business reserves its rights under the law.
The cost of returning a product
Where the cancellation is not because of a defect, a mismatch, late delivery or another breach by Chao Mobile, the cost of returning the product to the business is the customer's, subject to the law.
Where the cancellation is because of a defect, a mismatch between the product and the details given to the customer, late delivery or another ground for which the law places the cost of return on the business, Chao Mobile acts in accordance with the law.
Refunds
After a lawful cancellation, the refund is made to the payment method used for the transaction, where possible and according to how the payment was made.
A credit issued from the shop's system is made in full against the original document; a partial credit is handled manually with customer service.
The business works to make the refund within the period the law prescribes.
As a rule a refund may take about 5 to 10 business days, depending also on the card company and the payment providers, and in any event subject to the periods the law prescribes.
How to cancel
A cancellation request can be sent to Chao Mobile through any of the contact channels available and required by law, including:
and through a dedicated cancellation link or control on the site, where the law requires one.
A cancellation request should include details that identify the transaction, such as the customer's name, the order number and contact details.
The business may ask for further information reasonably needed to identify the transaction and handle the request.
Exceptions to the right to cancel
The right to cancel is subject to the exceptions and limits the law sets.
Where the law gives no right to cancel a particular transaction, nothing in these terms grants a right to cancel beyond Chao Mobile's express policy for that product or service.
Repair and lab services
Chao Mobile offers device repair and lab services.
A repair carried out by the lab is warranted for 30 days from the date of the repair, unless the customer was told otherwise for a particular repair.
The warranty covers the repair that was carried out; it is not a general warranty against any other fault that may appear on the device.
If a fault related to the repair returns during the warranty period, the device is examined, and if the fault is found to be related to the repair and covered by the warranty, it is dealt with again at no additional cost.
The warranty does not cover a new fault unrelated to the repair, new damage, breakage, liquid damage, improper use or another external cause, unless the law requires otherwise.
Backing up data before a repair
We recommend that, where possible, the customer make their own backup of the personal data on the device before handing it in - photos, contacts, files and anything else.
Where the condition of the device allows it, and where it is needed or arranged with the customer, the lab may back the data up before the repair.
Whether a backup is possible depends on the condition of the device, on the fault, on whether the device can be powered on and on whether the data can technically be reached.
It cannot be guaranteed in every case that a backup will be possible, or that all the data on a faulty device can be recovered.
Personal data handled as part of a lab service is treated in accordance with the site's privacy policy and with the law.
Original and compatible parts
Depending on the repair and on which parts are available, the customer may be offered a choice between an original part and an alternative or compatible one.
The price of the repair may vary with the part chosen.
Where there is more than one option, the choice between an original part and an alternative or compatible one is the customer's, based on the options and prices shown to them before the repair.
The repair is carried out according to the choice agreed with the customer.
Inspection and diagnosis
As at the date these terms were updated, Chao Mobile does not charge for inspecting or diagnosing a device, even where the customer decides after the inspection not to go ahead with the repair.
The business may change this policy in future, for future services only, provided that any inspection or diagnosis charge is given to the customer in advance, before the service is carried out.
Cancelling a repair service, or a refund for one
No refund is given for a repair service that has actually been completed as the customer ordered, except where the law gives the customer another right.
If payment was taken for a service that was not carried out at all, the customer is entitled to a refund according to the circumstances and to the law.
Nothing in this clause detracts from the customer's rights where the service was defective, did not match what was agreed, or there was another breach for which the law gives a remedy.
Product warranty
The products sold on the site are new.
Some products are marketed through an official importer and some through parallel import.
For each product, the warranty terms that apply are those matching the source of import, the identity of the warranty provider and the information given to the customer about the product at the time of purchase.
A product sold with an official importer's warranty is subject to that importer's warranty terms and to the law.
A product sold as a parallel import is subject to the warranty terms shown for it and to the identity of whoever provides the warranty and the service for that product, and to the law.
Where the law requires a particular warranty or service period, the law applies regardless of the commercial warranty terms of the manufacturer, the importer or the service provider.
The warranty terms of a manufacturer, importer, retailer or anyone else cannot detract from a consumer right that by law cannot be contracted out of.
Use of the site
The site must not be used for an unlawful purpose, or in a way that could harm the site, its systems, Chao Mobile or a third party.
In particular, you must not:
- Break into, or attempt to break into, the site's systems
- Disrupt the operation of the site
- Use unauthorised automated means to collect information
- Impersonate another person
- Make purchases using details or a payment method without authorisation
- Copy the site's content unlawfully
Intellectual property
The intellectual property rights in the site and its content - including the brand name, the logo, the design, the texts, the graphics, the original images, the structure of the site and content created for Chao Mobile - belong to the business or to the relevant rights holders.
This content must not be copied, reproduced, distributed, published, sold or used commercially without proper permission, other than use the law permits.
Brands, trade names, images and content belonging to manufacturers or third parties are the property of their respective owners.
Availability of the site
Chao Mobile works to keep the site running properly, but does not undertake that it will be available continuously and without interruption or fault.
There may be temporary interruptions because of maintenance, updates, network faults, faults at external suppliers, events outside the business's control or other circumstances.
Where a fault on the site affects a transaction already made, the business acts in accordance with its undertakings and with the law.
Limitation of liability
Chao Mobile is not liable for indirect or consequential loss arising from use of the site, a product or a service, to the extent the law permits such a limitation.
The business is not liable for the acts or omissions of third parties outside its control, such as carriers, payment systems or external services, except for liability that by law cannot be excluded.
Nothing in these terms relieves Chao Mobile of liability imposed on it by law, or of liability for an act or omission for which liability cannot be limited.
Privacy and cookies
Collecting and using personal information on the site is subject to Chao Mobile's privacy and cookies policy, published on the site and forming an integral part of its terms of use.
Changes to these terms
Chao Mobile may update these terms from time to time following changes to the site's activity, to the products, to the services or to the law.
The updated version is published on the site and takes effect from the date of publication, unless the law requires otherwise.
A change to these terms does not detract from rights the customer had already acquired in a transaction made before the change.
Governing law and jurisdiction
Use of the site and transactions made through it are governed by the laws of the State of Israel.
Any dispute is heard by the court having jurisdiction under the law.
Contact us
For questions about orders, cancellations, returns, products or services you can contact Chao Mobile:
Address: Dizengoff Center, Building B, Floor 1, 50 Dizengoff St, Tel Aviv-Yafo
A question about an order, cancellation, return or warranty? We're happy to help.